In an effort to improve efficiency and customer service, we are updating our new policy regarding lead times - moving forward, our lead time on all service calls is 6 weeks from the day a support ticket is created. Services requiring immediate attention within the 6 weeks will incur an expedite fee. The expedite fee will be 25% of the support ticket total cost.

Also, any support ticket with over 3 vehicles will incur a Project Management fee of 15% of the ticket total cost. This cost is due to our team having to locate assets and communicating with associate ground teams to complete work.

Login to track your existing support requests. If you have not created a ticket yet then you would need to register or create a new ticket to begin.